Service und Support
Fachkundige Hilfestellung bei Fragen rund um die Uhr
The introduction of a new system ends with the transfer of the responsibility to your employees and an appropriate follow-up phase to continue to support them over the first few weeks.
The software is a critical component in your system here; it is the medium via which your employees communicate with the system. The visualisation of possible sources of error and the traceability of all processes in the software therefore provide your employees and our service technicians with fast and reliable help in cases of emergency.
Whether it's software problems, software add-ons to integrated new processes or queries relating to anything to do with operation; qualified software engineers are on hand to answer your queries promptly.
This expert support addressing questions around the clock in multiple languages is the essential factor in achieving this objective. For this reason, we have set up a dedicated SSI SCHAEFER Support Network with multiple service centres that offer comprehensive support for all queries from our customers.
Highly trained staff support you with consistent availability and rapid response throughout the entire runtime of your system to be able to offer a high quality service in the long term. Via our numerous branches abroad, we are also able to offer on-site, qualified support worldwide.
Service as the key to success forms the foundation for your and our satisfied customers!
- Customer service available 24/7 from software engineers
- Use of local service teams
- Remote support by adding customers to the SSI SCHAEFER Service Network
- Qualified support via the use of experienced engineers in the service organisation
- Modular design of the service offering - Adaptation of the services across the life cycle of your system
